Cancellation policy

Last updated: 18 October 2026

In short: you pay a 30% deposit when booking, and the deposit is non-refundable if you cancel. The remaining 70% is paid at the latest on arrival.

1. Cancellation by the guest

• Until your request is confirmed and the deposit is paid, you can withdraw it at any time, free of charge.
• Once the deposit is paid, if you cancel, the 30% deposit is not refunded, regardless of when you cancel.
• If you paid the full amount upfront and cancel, we keep only the 30% deposit and refund the rest within 14 days, to the card or account you paid from.
• If you do not arrive on the arrival date without telling us, the booking is treated as cancelled and the deposit is not refunded.
• Leaving earlier than booked does not entitle you to a refund for unused nights.

2. Changing dates

If you would like to change your dates, contact us as early as possible. Subject to availability we will try to find other dates with you; a change is not guaranteed and the price may be recalculated for the new dates.

3. Cancellation by us

If, for reasons on our side or force majeure (for example, damage that makes the property uninhabitable), we cannot honour your booking, we refund everything you have paid or, if you prefer, offer other dates or another available property.

4. How to cancel

Email us at dastradebucovina@gmail.com or call +40 756 101 012, quoting your booking code. We will confirm the cancellation by email.